Terms & Conditions | Royal Basin Amsterdam – Luxury Basins & Bathroom Products


We are: Royal Basin Amsterdam

Our address is:
Boelelaan 1105 AB,
Amsterdam, The Netherlands

We can be contacted at: info@royalbasinamsterdam.com

You are: A user of our website.

Please carefully read the terms and conditions (“Terms and Conditions”) below before placing an order on this website. By placing an order, you agree to be bound by these Terms and Conditions.

1. Definitions

  • “Agreement”: Refers to these Terms and Conditions, the Privacy Policy, any order form, and payment instructions provided to you.
  • “Goods”: Refers to basins, bathroom products, and any other items offered for sale on our website from time to time.
  • “Privacy Policy”: Refers to the policy detailed on our website explaining how we collect and store your personal data.
  • “you,” “your,” and “yours”: Refer to the person accessing this website and placing an order.
  • “we,” “us,” and “our”: Refer to Royal Basin Amsterdam.
  • “Website”: Refers to our website, www.royalbasinamsterdam.com, where we offer our goods.

2. Ordering

2.1. Any contract for the sale of goods is between you and Royal Basin Amsterdam. You must ensure that the details provided during ordering are accurate and complete. By placing an order, you confirm that the payment method used is your own and that sufficient funds are available.

2.2. We will take reasonable care to ensure the security of your order and payment information. However, we cannot be held liable for unauthorized access unless resulting from our negligence.

2.3. Orders are subject to availability and acceptance. After placing an order, you will receive an email confirmation. If the goods are available, we will follow up with a second email confirming acceptance of your order and delivery details.

2.4. Prices on the website are correct at the time of publication. We reserve the right to amend prices and product availability at any time.

2.5. The contract between us is formed when your order is dispatched.

3. Prices and Payment

3.1. All prices are inclusive of VAT but exclude delivery charges unless otherwise stated. Delivery charges will be added during the checkout process.

3.2. Payment must be completed before goods are dispatched. Accepted payment methods include credit or debit cards, and transactions are processed securely.

3.3. Payments are handled through a secure payment gateway. Your card details are encrypted to ensure privacy.

4. Delivery

4.1. Delivery times are approximate and may vary. Goods will be sent to the address provided during ordering.

4.2. We use reputable couriers for domestic and international deliveries. However, we are not liable for delays outside our control.

4.3. Risk in the goods passes to you upon delivery. Ensure someone is available to receive and inspect the delivery.

4.4. For international deliveries, additional customs duties or taxes may apply. These charges are your responsibility.

4.5. Notify us within 2 days of delivery if your order is incomplete or damaged.

5. Cancellation and Returns

5.1. Right to Cancel: You have the right to cancel your order within 14 days of receiving your goods. To cancel, contact us by email with your order number and reason for cancellation.

5.2. Returns: Items must be returned in their original packaging and condition. Returns are at your expense unless the item is defective.

5.3. Refunds: Refunds will be processed within 14 days of receiving the returned goods. Refunds will exclude delivery charges unless the return is due to an error on our part.

5.4. Bespoke Items: Custom-made items are non-refundable unless they arrive damaged or defective.

6. Your Information

6.1. By placing an order, you agree to provide accurate personal information.

6.2. Your information will be processed in accordance with our Privacy Policy, which is available on our website.

7. Limitation of Liability

7.1. While we strive for accuracy, we cannot guarantee that the website or its content is error-free. Any errors will be corrected as soon as possible.

7.2. We are not liable for losses beyond the value of the purchased goods.

7.3. Liability does not extend to delays caused by circumstances outside our control, such as customs delays or courier issues.

7.4. Products are intended for private use only. We do not accept liability for indirect or consequential losses resulting from use.

8. Complaints

We take customer satisfaction seriously. If you have any complaints, please contact us at info@royalbasinamsterdam.com, and we will respond within 5 business days.

9. General

9.1. These Terms and Conditions are governed by Dutch law. Any disputes will be subject to the jurisdiction of Dutch courts.

9.2. We reserve the right to amend these terms as necessary. Updates will be published on our website.

9.3. By placing an order, you agree to these terms in full.