FAQs: Shipping, Returns, and Everything About Your Order

We want you to be happy with your purchase. If for any reason you are not satisfied, you can request a refund, replacement, or store credit within 14 days of receiving your item. Simply contact us with your invoice or order number to start the process. Please note that this policy does not include bespoke or custom-made items. For more information on refunds for bespoke or custom orders, please refer to our Custom Order Refund Policy or reach out to our customer service team. This policy aligns with European Union consumer protection standards.

We want you to love your purchase, but if you're not completely satisfied, you can return it to us. Customers are responsible for the return shipping costs, and all items must be sent back in their original packaging. If you are located in the Netherlands, you can contact us to discuss return options. Once your item is returned in its original condition and packaging, we will process your refund. Refunds will be issued within 14 days of receiving the item, using the original payment method. You will receive an email confirmation once the refund has been processed. Please note: Return courier costs are deducted from your refund, and the item must arrive safely and in the same condition it was sent. We comply with European distance selling regulations to ensure your rights are protected. If you have any further questions, feel free to reach out to our customer service team.

If you believe there is an issue with the item you received, please contact us via phone or email with your order number and a description of the concern. Our team will assess the situation and advise you on the next steps. We strive to ensure our product photography accurately reflects the items we offer. However, due to the handcrafted nature of our pieces and variations in screen displays, slight differences in appearance may occur. These unique features are part of the charm and character of our handmade products. Your satisfaction is our priority, and we’re here to help resolve any concerns you may have. Don’t hesitate to get in touch with our customer service team for support.

We strive to ensure every order is accurate, but occasional errors can happen. If there’s an issue with your order, please reach out to us by phone or email, providing your order number and details of the problem. Our team will work quickly to resolve the issue and make things right. Your satisfaction is our top priority, so don’t hesitate to contact us if there’s anything we can assist you with.

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Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.